Spring Celebration 2024 & Commemoration of 60 years of Community Action

Emergency Individual Family Shelter

Emergency Housing Assistance

The entry point for families seeking emergency shelter is the Department of Housing and Community Development. Please call 866 584-0653 if your family needs a safe place to stay.

Provides emergency shelter and supportive services to families who are experiencing housing instability due to loss of housing or fleeing domestic violence. This program assists with finding permanent housing options.



Families living in family shelters were placed into permanent housing


Adults living in family shelters gained employment


Families were provided resources and case management and prevented from having to enter emergency shelter

  • Name
  • Title
  • Programs
  • Phone
  • Email

Emergency Shelter DHCD Contact

Emergency Shelter
Emergency Housing Assistance, Housing Supports
Phone: 866 584-0653

Emergency Shelter Admin

Emergency Shelter
Emergency Housing Assistance
Phone: 978-654-5726


A Safe Place to Heal and Move On

Common Ground was instrumental in renovating CTI’s Milly’s Place family shelter, providing a safe and supportive haven for numerous families including Jennifer and her three children. “My children and I were traumatized from domestic abuse. View Program

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More About This Program:

Eligibility Information

Families facing a housing crisis may be deemed eligible if they meet the following criteria:

  • Be a resident of Massachusetts
  • Meet the gross income standards for Emergency Assistance
  • Have needy children under the age of 21, or be pregnant

and the reason for homelessness is one of the following:

  • No-fault fire, flood, natural disaster, condemnation, or foreclosure
  • Fleeing domestic violence (current or within past 12 months)
  • No-fault eviction
  • Child(ren) are exposed to a substantial health and safety risk

Emergency Assistance applicants must provide all requested verifications within 30 days.

How to Apply

Families experiencing homelessness are encouraged to apply for Emergency Family Shelter through the Executive Office of Housing and Livable Communities (EOHLC). CTI partners with EOHLC and provides emergency shelter to those who are deemed eligible. For those experiencing homelessness due to Domestic Violence, CTI has staff who are trained to support and assist those seeking services to access the help and support that they need.

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