Volunteer Income Tax Assistance Program- Free Tax Preparation Service
Free Tax Preparation With Community Teamwork Inc’s Volunteer Income Tax Assistance (VITA) Program
For individuals and families generally earning $68,000 or less
Our IRS-certified team provides free, high-quality tax preparation to help you get your maximum refund—quickly, safely, and stress-free.
Choose the filing option that works best for you.
Volunteer Income Tax Assistance Program- Free Tax Preparation Service
Free Tax Preparation With Community Teamwork Inc’s Volunteer Income Tax Assistance (VITA) Program
For individuals and families generally earning $68,000 or less
Our IRS-certified team providesfree, high-quality tax preparation to help you get your maximum refund—quickly, safely, and stress-free.
Choose the filing option that works best for you.
Start Here: Three Ways to File With Us
In-Person Appointment
Make an appointment to meet with an IRS-certified volunteer who will prepare your taxes on site.
Great if you prefer face-to-face support or have questions.
Drop-Off Service
Come in, pick up your packet, fill out your forms, and return everything to us.
We prepare your return while you go about your day.
We’ll contact you when it’s ready for review and signature.
Virtual Filing (Upload Documents Online)
Start your return from home using our secure IRS-approved portal:
A CTI volunteer will prepare your return and contact you for review and signature.
Location & Hours
Community Teamwork Inc. VITA Office
Address: 165 Merrimack Street
Lowell, MA 01852
Phone: 978-654-7071
Email:vita@commteam.org
Hours:
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 11:00 PM – 6:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 11:00 PM – 6:00 PM
What You Need to Bring
To prepare your return, please bring:
Identification
- Valid photo ID (you and spouse, if filing jointly)
- Social Security cards for everyone on the return (including Dependents)
Income Documents
- W-2 forms
- 1099s (NEC, MISC, G, R, SSA, unemployment, etc.)
- Any income from self-employment
Other Tax Documents
- 1098-T (education)
- 1095-A (Marketplace health insurance)
- Childcare provider info (name, address, EIN)
- Direct deposit information (routing + account number)
- Last year’s tax return (if available)
Download the Complete Document Checklist
Start Your Virtual Return
Scan the QR code

INSERT HERE THE ATTACHMENT INCLUDED WITH THIS EMAIL
or visit: GetYourRefund.org/CTI
Frequently Asked Questions about VITA:
Do I qualify for free tax preparation?
Most individuals and families with annual income generally under $68,000 qualify for VITA services.
Is there a cost?
No. All VITA services are 100% free.
Who prepares my taxes?
IRS-certified Community Teamwork volunteers who complete annual training in tax law and quality review.
How long does it take?
- In-person: Your return is prepared during your appointment.
- Drop-off: Usually 3–7 business days.
- Virtual: Timing depends on document upload and review, but most returns are completed within 5–10 business days.
Can you help with past-year tax returns?
Yes — we can assist with several prior years depending on IRS guidelines.
Do you offer language assistance?
Yes. Bilingual staff and volunteers are available; please ask when you arrive.
Questions? Need Help?
Call us at978-654-7071
We’re here to make tax season easier for you.
Other Information
Latest News
More About This Program:
Eligibility Information
Service Area: Merrimack Valley and North Shore
Must qualify for the Earned Income Tax Credit (EITC)
- People who generally make $68,000 or less
- Persons with disabilities; and
- Limited English-speaking taxpayers
Thank you for your interest in having your tax returns prepared at Community Teamwork, Inc. (CTI).







