Fuel Assistance

Helping With Winter Heating Bills

You work hard, heat is expensive! Do you need help keeping warm this winter?

Y​our family ​may qualify for payments towards  winter heating bills, discounts on monthly​ utility bills, a no-cost ​home energy ​assessment, free ​appliance replacement, and other energy-​saving improvements for your home, all at no cost to you.

We are currently accepting new applications over the telephone for clients that never applied before or if they have an emergency: 978.459.6161

Clients will be able to complete online applications starting on October 1st, 2021: https://toapply.org/CTI

Last day to apply for FY2022 LIHEAP is 4/30/22.

Schedule a telephone interview by calling 978.459.6161 today to make an appointment and to learn more!

Applications can also be  emailed to FuelAssistance@commteam.org, faxed to 978.458.8594 or mailed / dropped in a specially marked mailbox outside the Community Teamwork Fuel Assistance office 45 Kirk Street, Lowell MA 01852.


       1                           $40,951
       2                           $53,551
       3                           $66,151
       4                           $78,751
       5                           $91,351
       6                           $103,951
Please contact our office for families with more than 6 members.


This website portal helps you assess your possible eligibility for the Massachusetts fuel assistance benefit, the Heating System Repair & Replacement Program (HEARTWAP), and the Weatherization Assistance Program (WAP), and submit the online application.

What are these benefits? The fuel assistance benefit (Low Income Home Energy Assistance Program or LIHEAP) helps eligible, income qualified households pay the cost of heating their homes. HEARTWAP provides emergency heating system repair and replacement services to eligible, income qualified households. WAP provides eligible, income qualified households with home energy conservation services.


  • We are nolonger taking applications for FY ’21
  • Deadline to issue State Appeal decisions for FY ’21 – October 22, 2021


Click here for more information

Listen to Karen Frederick, CEO and Susan Brittain, Deputy Division Director Energy of Community Teamwork discuss the changes to Fuel Assistance and additional benefits to our clients ~ WCAP Radio 4/14/2020

Watch this video about Fuel Assistance 2020

Listen to Susan Brittain, Deputy Division Director, Energy, on WCAP Radio, discussing Fuel Assistance and the other Energy programs Community Teamwork provides 2020

Listen to Karen Frederick, CEO and Susan Brittain, Deputy Division Director Energy of Community Teamwork discuss the changes to Fuel Assistance and additional benefits to our clients ~ WCAP Radio 4/14/2020

LIHEAP, also known as Fuel Assistance, helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills.  Homeowners and renters, including households whose cost of heat is included in the rent, can apply for LIHEAP. Eligibility is based on their household size and the gross annual income of every household member, 18 years of age and older. Household income cannot exceed 60% of estimated State Median Income. First-time applicants can save time by clicking here to schedule an appointment online  or  you can call our Lowell office or one of our Satellite Sites to schedule a mandatory appointment for Fuel Assistance. Returning applicants must apply each year; applications are mailed to households after the first year. You do not have to come in to the office. Households must apply each year; applications are mailed to households after the first year. Fuel assistance payments for actual usage or fuel delivery are made directly to the heating vendor for primary energy needs from November 1st 2020 to APRIL 30TH 2021 except when cost of heating is included in the rent. Community Teamwork’s Fuel Assistance Program serves the following cities and towns: Arlington, Bedford, Belmont, Billerica, Burlington, Carlisle, Chelmsford, Dracut, Dunstable, Groton, Lexington, Lowell, Pepperell, Tewksbury, Tyngsboro, Waltham, Watertown, Westford and Wilmington.

  • Homeowners and renters are eligible
  • Most who get fuel assistance also qualify for other energy assistance programs
  • You may use any type of heating fuel (oil, electricity, natural gas, propane, etc.)

NEUAC launches new website to support LIHEAP 

Dear Members and Supporters of LIHEAP:

The National Energy and Utility Affordability Coalition is working diligently to develop and publish tools to help advocate for the federal utility assistance program LIHEAP.

As supporters of low-income families who struggle to make decisions about whether to heat their homes or buy their medicine, or to put food on their tables, NEUAC opposes this decision and will strongly advocate for a final budget that protects LIHEAP and those in crisis who are saved by the program.

One step we have taken is to revive the website www.saveliheap.org. Click on the link and you will be redirected to a resource page that includes the following:

  • NEUAC’s statement on the president’s proposed budget,
  • Link to the All-Parties Letter in support of LIHEAP,
  • A “Tell Your Story” function that can be used by caseworkers and clients to tell positive stories about how LIHEAP has helped them and their families,
  • Tool to write a support letter for LIHEAP to your state representatives in Congress, and
  • State data sheets with LIHEAP facts and figures.

NEUAC also has initiated the hashtag #SaveLIHEAP on Twitter. When posting or retweeting, please use this hashtag or #LIHEAP to keep the conversation going.

We hope this is a useful tool as we all band together to support this program and ensure its continuation.

Additionally, to join NEUAC and add your voice to the others who are advocating fiercely for this program, please click here.

Thank you for your support and advocacy during this critical time.

Get In Touch

CTI Fuel Assistance Program
45 Kirk Street, 2nd Floor,
Lowell, MA 01852

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