Fuel Assistance

Helping With Winter Heating Bills

You work hard, heat is expensive! Do you need help keeping warm this winter?

Y​our family ​may qualify for payments towards  winter heating bills, discounts on monthly​ utility bills, a no-cost ​home energy ​assessment, free ​appliance replacement, and other energy-​saving improvements for your home, all at no cost to you.


This website portal helps you assess your possible eligibility for the Massachusetts fuel assistance benefit, the Heating System Repair & Replacement Program (HEARTWAP), and the Weatherization Assistance Program (WAP), and submit the online application.

What are these benefits? The fuel assistance benefit (Low Income Home Energy Assistance Program or LIHEAP) helps eligible, income qualified households pay the cost of heating their homes. HEARTWAP provides emergency heating system repair and replacement services to eligible, income qualified households. WAP provides eligible, income qualified households with home energy conservation services.

Schedule a telephone interview by calling 978.459.6161 today to make an appointment and to learn more!

Applications can also be  emailed to FuelAssistance@commteam.org, faxed to 978.458.8594 or mailed / dropped in a specially marked mailbox outside the Community Teamwork Fuel Assistance office 45 Kirk Street, Lowell MA 01852.


To assist deliverable LIHEAP households, a $235 increase in deliverable benefits for all eligible income levels has been applied (SEE NEW LIHEAP DELIVERABLE BENEFITS HERE).  This increase is to ensure those households can secure at least a minimum delivery (typically 100 gallons).

Additionally, DHCD has decided to extend the application period from April 30th to May 28th. The heating season remains November 1st through April 30th. Applications may be updated with any changes to household size or income through May 28th.

With the extension of the application deadline, other program related deadlines are extended as follows:

  • Last day to complete incomplete applications- June 28th
  • Local appeal deadline- July 27th
  • Primary payments should be made by the end of July
  • Deadline to issue local appeal decisions- August 24th
  • State appeal deadline- September 22nd
  • Deadline to issue State Appeal decisions- October 22nd


Click here for more information

Listen to Karen Frederick, CEO and Susan Brittain, Deputy Division Director Energy of Community Teamwork discuss the changes to Fuel Assistance and additional benefits to our clients ~ WCAP Radio 4/14/2020

Watch this video about Fuel Assistance 2020

Listen to Susan Brittain, Deputy Division Director, Energy, on WCAP Radio, discussing Fuel Assistance and the other Energy programs Community Teamwork provides 2020

Listen to Karen Frederick, CEO and Susan Brittain, Deputy Division Director Energy of Community Teamwork discuss the changes to Fuel Assistance and additional benefits to our clients ~ WCAP Radio 4/14/2020

LIHEAP, also known as Fuel Assistance, helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills.  Homeowners and renters, including households whose cost of heat is included in the rent, can apply for LIHEAP. Eligibility is based on their household size and the gross annual income of every household member, 18 years of age and older. Household income cannot exceed 60% of estimated State Median Income. First-time applicants can save time by clicking here to schedule an appointment online  or  you can call our Lowell office or one of our Satellite Sites to schedule a mandatory appointment for Fuel Assistance. Returning applicants must apply each year; applications are mailed to households after the first year. You do not have to come in to the office. Households must apply each year; applications are mailed to households after the first year. Fuel assistance payments for actual usage or fuel delivery are made directly to the heating vendor for primary energy needs from November 1st 2020 to APRIL 30TH 2021 except when cost of heating is included in the rent. Community Teamwork’s Fuel Assistance Program serves the following cities and towns: Arlington, Bedford, Belmont, Billerica, Burlington, Carlisle, Chelmsford, Dracut, Dunstable, Groton, Lexington, Lowell, Pepperell, Tewksbury, Tyngsboro, Waltham, Watertown, Westford and Wilmington.

  • Homeowners and renters are eligible
  • Most who get fuel assistance also qualify for other energy assistance programs
  • You may use any type of heating fuel (oil, electricity, natural gas, propane, etc.)


       1                             $39,105
       2                             $51,137
       3                             $63,169
       4                             $75,201
       5                             $87,233
       6                             $99,265
Please contact our office for families with more than 6 members.



NEUAC launches new website to support LIHEAP 

Dear Members and Supporters of LIHEAP:

The National Energy and Utility Affordability Coalition is working diligently to develop and publish tools to help advocate for the federal utility assistance program LIHEAP.

As supporters of low-income families who struggle to make decisions about whether to heat their homes or buy their medicine, or to put food on their tables, NEUAC opposes this decision and will strongly advocate for a final budget that protects LIHEAP and those in crisis who are saved by the program.

One step we have taken is to revive the website www.saveliheap.org. Click on the link and you will be redirected to a resource page that includes the following:

  • NEUAC’s statement on the president’s proposed budget,
  • Link to the All-Parties Letter in support of LIHEAP,
  • A “Tell Your Story” function that can be used by caseworkers and clients to tell positive stories about how LIHEAP has helped them and their families,
  • Tool to write a support letter for LIHEAP to your state representatives in Congress, and
  • State data sheets with LIHEAP facts and figures.

NEUAC also has initiated the hashtag #SaveLIHEAP on Twitter. When posting or retweeting, please use this hashtag or #LIHEAP to keep the conversation going.

We hope this is a useful tool as we all band together to support this program and ensure its continuation.

Additionally, to join NEUAC and add your voice to the others who are advocating fiercely for this program, please click here.

Thank you for your support and advocacy during this critical time.

Get In Touch

CTI Fuel Assistance Program
45 Kirk Street, 2nd Floor,
Lowell, MA 01852

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